{"id":21249146,"date":"2021-04-12T21:28:13","date_gmt":"2021-04-12T19:28:13","guid":{"rendered":"https:\/\/chalets.iloweb.dev\/reservation-and-cancellation-conditions\/"},"modified":"2026-09-24T15:20:44","modified_gmt":"2026-09-24T13:20:44","slug":"reservation-and-cancellation-conditions","status":"publish","type":"page","link":"https:\/\/arlbergchalets.eu\/en\/booking\/reservation-and-cancellation-conditions\/","title":{"rendered":"Infos"},"content":{"rendered":"
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Good to Know<\/h1>\n<\/div><\/div>\n\n
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Anticipation starts with good preparation.<\/h2>\n

To help you enjoy a completely relaxing stay at the Arlberg Chalets, we\u2019ve put together everything you need to know before and during your trip.<\/p>\n

From your arrival to check-out. From the amenities in your chalet to what happens if your travel plans change. <\/p>\n

And if you still have questions:
We're here to help you personally.<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n

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Reception & check in\/out <\/h4>

Arrive & Unwind<\/h2>\n

Check-in<\/h3>\n

Our front desk is not staffed around the clock, but we can be reached in person.<\/p>\n

Your chalet or apartment will be ready for you on the day of arrival\u2014from 3:00 p.m.<\/strong> in the summer<\/strong> and from 4:00 p.m. in the winter.<\/strong><\/p>\n

Summer:<\/strong> Check-in from 3:00 p.m. to 5:00 p.m.
Winter:<\/strong> Check-in from 4:00 p.m. to 6:00 p.m.<\/p>\n

Late arrival?<\/strong> No problem\u2014please let us know well in advance of your arrival.<\/p>\n

If the accommodation is ready for an early check in we will offer free of charge.<\/p>\n

Checkout<\/h3>\n

On the day of departure, we ask that you check out of your accommodation by 9:30 a.m.<\/strong> at the latest.<\/p>\n

If you're planning to leave very early\u2014before 7:30 a.m.\u2014we'd appreciate a quick note in advance.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Bed linen, towels and bathrobes<\/h4>

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We want you to feel at home from the very first moment.<\/p>\n

Bed linens and towels will already be laid out for you upon your arrival. You will have three towels per person (sauna towel, bath towel, hand towel). <\/p>\n

For stays of seven nights or more, we will change your towels free of charge upon request. For shorter stays, towel changes are available for an additional fee. <\/p>\n

Of course, we\u2019ll provide you with a bathrobe free of charge<\/strong> for your time in the wellness area. You can pick it up at the front desk. <\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n

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Parking lots<\/h4>

Car-Free<\/h1>\n

Arrive. Park the car. Breath.<\/h2>\n

For us, a truly special vacation begins the moment you park your car.<\/p>\n

One underground parking space<\/strong> is available free of charge<\/strong> per chalet or apartment.<\/p>\n

And because your car deserves a break, too: Every parking space in our underground garage has its own wallbox.<\/strong> That way, you can conveniently charge your electric car right on site during your stay. \u20ac0.55 per kWh<\/p>\n

To support the calm relaxing atmoshere the chalet village itself is car-free.<\/strong><\/p>\n

Our golf carts are available to help you transport your luggage\u2014so you can arrive stress-free and simply leave your car parked during your stay.<\/p>\n

Are you arriving with multiple vehicles? Please contact us in advance.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Your Chalet<\/h4>

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Arrive. Settle in. Feel at home.<\/h2>\n

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Kitchen<\/h3>\n

Your kitchen is well-equipped for a relaxing vacation\u2014with pots, pans, dishes, glasses, and silverware.<\/p>\n

Please bring your own spices, vinegar, and oil.<\/p>\n

If there's anything you need, just let us know.<\/p>\n

Coffee is part of a morning in the mountains<\/h3>\n

A Nespresso coffee maker<\/strong> is waiting for you in every chalet and apartment.<\/p>\n

You can easily pick up the right capsules at our reception desk.<\/p>\n

Fireplaces<\/h3>\n

In select chalets, having your own fireplace is one of the most cozy aspects of an evening in the mountains.<\/p>\n

You can purchase firewood from our building superintendent for \u20ac13.50 per box<\/strong>.<\/p>\n

For safety reasons, only our firewood may be used.<\/p>\n

Wi-Fi<\/h3>\n

Of course, you'll still stay connected to the world while you're with us\u2014if you'd like.<\/p>\n

Wi-Fi is<\/strong> available free of charge<\/strong> in all chalets and apartments.<\/p>\n

You'll find the login information in your digital guest folder.<\/p>\n

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Little Mountain Lovers<\/h1>\n

Family time is the best time.<\/h2>\n

Our younger guests are also very welcome here.<\/p>\n

Upon request, we will provide you with a free baby crib, complete with a blanket and pillow, as well as a high chair<\/strong>.<\/p>\n

When you make your reservation, please let us know briefly what you need.<\/p>\n

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Four Paws Welcome<\/h1>\n

The mountain is for everyone.<\/h2>\n

Your dog is welcome to explore the mountains with you, too.<\/p>\n

Dogs are welcome in select chalets and apartments. Please ask us when you book which accommodations are suitable for you and your four-legged friend.<\/p>\n

The price is \u20ac15.00 per day per pet<\/strong>, not including food or other services.<\/p>\n

For hygiene reasons, dogs are not allowed in our wellness area.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n

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Ski lockers<\/h4>

Each chalet and apartment has its own ski locker where you can safely store your skis and ski boots.<\/p>\n

Thanks to the ski boot heater<\/strong>, you can slip into dry, warm ski or snowboard boots in the morning, and the fun can begin.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n\n

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Bus stop<\/h4>

On the Road in the Arlberg Region<\/h1>\n

The mountains are right outside the door.<\/h2>\n

The bus stop is located right next to the Arlberg Chalets.<\/p>\n

With your guest card, you can ride the public bus for free<\/strong>.<\/p>\n

In the winter, the bus runs about every 30 minutes; in the summer, about once an hour.<\/p>\n

The Sonnenkopf ski resort is just one stop away. Stuben\u2014and thus access to the Arlberg\u2014is also easily reachable by bus in a quarter of an hour. <\/p>\n

This way, you can relax and enjoy your stay\u2014without having to search for a parking spot and without a car.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n\n

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Arrival<\/h4>

Your Travel Arrangements<\/h1>\n

Directions to Us<\/h2>\n

By car<\/h3>\n

The Arlberg Chalets are located in the Klostertal valley, between Bludenz and the Arlberg.<\/p>\n

Coming from the west, you can reach us via the A14 Rhine Valley Expressway<\/strong>. Coming from the east, take the A12 Inn Valley Expressway or the Arlberg<\/strong> route. <\/p>\n

It is about 20 kilometers from Bludenz to Dalaas-Wald.<\/p>\n

In winter, we recommend that you come prepared with winter tires and\u2014depending on weather conditions\u2014snow chains.\u200b<\/p>\n

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Link to Google Maps<\/a><\/p>\n

By train<\/h3>\n

Even without a car, you can easily make your way here.<\/p>\n

The nearest long-distance train stations are Bludenz<\/strong> and Langen am Arlberg<\/strong>.<\/p>\n

From there, you can continue by bus or taxi to the Arlberg Chalets.<\/p>\n

By plane<\/h3>\n

Depending on your itinerary, you may want to consider flying into Innsbruck, Zurich, Munich, Altenrhein, or Friedrichshafen<\/strong>.<\/p>\n

We'd be happy to help you plan the rest of your trip.<\/p>\n

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Reservations<\/h4>
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Your Reservation<\/h1>\n

When anticipation turns into a vacation.<\/h1>\n

Your reservation becomes binding upon receipt of our written confirmation.<\/p>\n

To confirm your reservation, we require either proof of travel cancellation or trip cancellation insurance<\/strong> or a deposit of 30% of the total trip price<\/strong> within seven days.<\/p>\n

No interest is paid on advance payments. Please make the transfer without charging any fees.<\/p>\n

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When Plans Change<\/h1>\n

When you're well prepared, you're more relaxed.<\/h2>\n

Sometimes things don't go as planned.<\/p>\n

Cancellations are subject to the Austrian Hotel Contract Terms and Conditions (AGBH)<\/strong> as well as our cancellation policy set forth below.<\/p>\n

Your Cancellation Policies<\/h3>\n

Free cancellation up to 3 months before arrival<\/strong> at<\/p>\n

Up to 2 months before arrival<\/strong>
: 40% of the package price<\/p>\n

Up to 1 month before arrival<\/strong>:
70% of the package price<\/p>\n

During the last week before arrival<\/strong>
90% of the package price<\/p>\n

Cancellations must be made in writing only and become effective upon our written confirmation.<\/p>\n

We therefore recommend that you purchase travel cancellation and vacation protection<\/strong> insurance when you make your reservation.<\/p>\n

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Prices & Payment<\/h1>\n

Simple and transparent.<\/h2>\n

Our prices are daily rates for the respective chalet or apartment based on standard occupancy and include sales tax.<\/p>\n

In addition, the statutory local tax of currently \u20ac4.00 per person per night<\/strong> applies.<\/p>\n

You can conveniently pay your bill by bank transfer, in cash, or with an EC\/Maestro card, Visa, or Mastercard.<\/p>\n

Any questions?<\/h1>\n

We prefer to do things in person.<\/h2>\n

Not everything can be answered on a website.<\/p>\n

If there's anything you'd like to know before your arrival, if you have a special request, or if you'd just like to talk to us briefly:<\/p>\n

Get in touch.<\/strong><\/p>\n

We look forward to seeing you.<\/p>\n

[Contact Us]<\/span><\/strong><\/p>\n

Arlberg Chalets<\/strong>
Your home away from home in Arlberg.<\/p>\n<\/div><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":21249296,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"dipi_cpt_category":[],"class_list":["post-21249146","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInfos - Arlberg Chalets Betriebs GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arlbergchalets.eu\/en\/booking\/reservation-and-cancellation-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infos - Arlberg Chalets Betriebs GmbH\" \/>\n<meta property=\"og:site_name\" content=\"Arlberg Chalets Betriebs GmbH\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-24T13:20:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/arlbergchalets.eu\\\/en\\\/booking\\\/reservation-and-cancellation-conditions\\\/\",\"url\":\"https:\\\/\\\/arlbergchalets.eu\\\/en\\\/booking\\\/reservation-and-cancellation-conditions\\\/\",\"name\":\"Infos - 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